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Reliable support creates the foundation for a healthy, thriving dental practice. When choosing a software supplier, the level of support that is offered should be an essential consideration in that buying decision to ensure you have peace of mind that you’re not moving forward alone.
Going beyond the basics, Dentally offers help at every touchpoint so you can get the most out of our tools and start saving both time and money – say goodbye to poor and inaccessible software support and let us help your practice thrive at every step.
From day one
The moment you get in touch with us, our team will be dedicated to making sure you get the most out of Dentally. Simply book a call or pick up the phone to get your questions answered and find out more about our seamless onboarding process. From the kick-off call and data migration to your bespoke training and ongoing support, we are with you at every step of the journey.
Help Centre
We want to make sure that you can get the help you need, exactly when you need it.
This is why our 24/7 Help Centre is jam packed full of useful advice and articles from our expert team. From step-by-step guides to video walkthroughs, you can feel rest assured that if there’s an area in which you need to further develop your knowledge, the tools will be available to help you do so.
Find the answers you need at a time that suits you, removing any disruption to your day by clicking the life ring icon within Dentally. These are continually updated to reflect any new product developments, so if you have a question about a new feature, help is always there.
Support chat
Dentally’s live chat enables you to seek assistance from Ellie, our 24/7 AI support agent. Ellie uses our Help Centre, among other sources, to provide you with accurate and up-to-date information, giving you quick answers without having to wait for a human to be available – however the option to be connected to one of our team is always there.
While you can still chat to our experienced support team in real time, this instant communication is a game changer for your team as they can get the answers they need without disrupting their daily workflow or patient care.
Key features of our support chat include:
- Prompt response time - we recognise the value of time in a busy practice. Support chat provides you with quick responses, minimises downtime and allows you to focus on patients.
- Dedicated support team – Dentally's support chat is staffed by a team of knowledgeable and friendly people and can provide you with accurate solutions or guidance as needed.
- User -friendly interface - our support chat is designed with simplicity in mind, making it convenient for your team to seek assistance without needing multiple tabs open.
- No telephone queues - no need to spend minutes or hours wasted on the phone! Connect without interruption to the Dentally team.
Dentally Community
Dentally Community is your space to connect with other users, ask questions, give your thoughts and even submit feature requests. Whether you want to keep up-to-date with the latestdevelopments, help others solve challenges, or simply stay in the know with everything Dentally, this community helps you be a part of the future of cloud.
- Stay up to date - view new features, product updates and other announcements.
- Exchange insights and share wisdom - ask and answer questions from a community of dental professionals at your fingertips.
- Direct influence - help us shape future developments of Dentally – your voice matters!
- Badges and recognition - earn recognition and badges for your contributions and expertise.
- Exclusive resources and events - access guides, templates, webinars, virtual events and other community-only resources.
Before joining, don’t forget to check out our guide to set up your profile.
Continual development
At Dentally, we don’t like to sit still.
Our commitment to innovation means we don’t just offer product updates but also exciting new features that make our dental practitioners’ lives easier. We listen to the needs of our users to develop our dental software and help practices run more effectively, giving dentists more time for what matters: providing exceptional patient care.
And because we are cloud-based, updates are simple! They happen quickly and without any interruption to you or your patients – keeping things running smoothly.
Exclusive access to bespoke practice advice
At Dentally, we know that every practice is unique. That’s why when you join our Elevate Programme as part of your onboarding, you will be appointed a consultant who will be on-hand to provide guidance on an ongoing basis throughout your journey.
You’ll also be the first to know about any upcoming webinars hosted by the team as well as in-person Elevate Events. Offering best practice advice, these ensure you’re getting the most out of our software and emerging from any challenges the dental industry might be facing stronger than ever.
Despite providing you with all the tools you need to get support should you need it, we've built Dentally with ease of use at its heart. From practice admin to patient care or managing your team, our software is designed to take the stress out of daily practice life. Leveraging the power of the latest cloud technologies, we are invested in bringing you and your team dental software that is both stable and reliable. But don’t just take our word for it! Visit our customer stories page and find out why we’re trusted by thousands dental practitioners worldwide
If you're considering switching your practice management software, opt for a solution not only designed in collaboration with dentists but one that provides your team with the best possible support whenever they need it. Choose Dentally, where exceptional support meets intuitive dental practice management.