Making the move to Dentally: What to expect

We understand that the thought of changing software providers can feel daunting, but at Dentally, responsive support is what we do. Whether we are looking after new or existing customers, large or small dental practices – you can count on us.  

However your practice currently operates, the Dentally team is committed to making your transition to the cloud as seamless as possible, whilst minimising disruption and answering any questions your team may have. Whether it’s training for the whole team, data migration or accessing your favourite third-party integrations – we've got it covered!  

 In today’s blog we’re here to dispel any myths or previous experiences you may have had surrounding painful onboarding whilst introducing you to Dentally’s easy onboarding. Let’s take a closer look.  

Easy onboarding with comprehensive training 

When you choose Dentally, we make it our priority to ensure switching your patient management software (or paper-based records!) is a smooth process from beginning to end. 

Our team will work with yours to help them learn the new system so they can embrace it, understand how easy it is to use and feel confident that they can get the best out of it. Our training will be customised to the needs of your team so they (and you) can enjoy the benefits it will bring to your patient and practice management.

We provide three different onboarding options, whether you are looking for a self-service plan, a guided service including remote or onsite training or our tailored premium service, you’re free to choose what works best for your specific practice requirements. Essentially, how much time you invest in your training is up to you, but we will work to tailor the Dentally interface to your requirements so you can start running your practice more effectively from day one. 

To learn more about our staged onboarding approach, you can read more about it here ☁️ 

We’re here for the long run 

 Once you get started with Dentally, the support doesn’t stop there. With our range of online resources via our Help Centre and our dedicated support team easily accessible through Live Chat and access to our customer success programme, you can feel confident that your whole team will be getting the most out of your software - whether you’re welcoming someone new to your team or introducing your existing staff to the benefits of cloud for the first time.  

And joining our learning toolkit for 2023 is Dentally’s Training Hub! Complete with a library of e-learning courses that cover a range of topics and skills, you can undertake interactive training at a time that suits you. With an extensive collection of awards available for course completion, our Dentally Training hub is a great educational resource to help keep your team engaged whilst ensuring you’re optimising your use of the cloud for your practice.  

But don’t just take our word for it 

Our team has worked with a wide range of practitioners worldwide to leverage the power of cloud and help take the stress out of daily practice life. From practice admin to patient care or managing your team, find out how Dentally has transformed practices like you, starting with an onboarding process that’s simple and stress free: 

‘We were of course worried that we would all be challenged by the change, but with the help of the Dentally trainer, Adam, and the continuous support we have received - it has been a doddle! 

The handover from the sales was fantastic, very smooth to the onboarding team, they had a complete understanding of why we were moving and our set up. 

The data migration was quick and easy, it was arranged at a convenient date and time to suit us and we had plenty of time to check the data in the new system before we went fully live.’ - Church View Dental Care, Upminster, England 

‘While it was a big change and a lot to absorb, it was a smooth transition. The prior online training was very helpful and going live was great! The support function is also handy, allowing us to search for the information/instructions we need and when that doesn’t work, the support team is always quick to get in touch to sort things out.’ - Mawson Dental Care, Mawson, Australia 

Would you like to talk to us more about getting set up with Dentally? Our team would love to chat! Reach out to us today, click here.