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Customer Success Programme

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Elevate Your Practice: Month Three-Four of Dentally's Customer Success Programme

In this instalment of our Elevate blog series, we will be delving into month three-four of the programme, where we will focus on two crucial aspects: patient retention and acquisition, and online performance and reputation. At Dentally, we understand the importance of building strong patient relationships and maintaining a positive online presence. Let's explore how our Elevate consultants can help you excel in these areas and elevate your practice to new heights of success.

Month Three: Patient Retention and Acquisition 2023 Dentally Blog Featured Images  (2)

Patient retention and acquisition are essential for the growth and sustainability of your dental practice. Dentally's Customer Success Programme is designed to help you strengthen existing patient relationships while attracting new patients through effective strategies.

During the month three call, our Elevate consultant will work closely with you to develop personalised patient retention plans. We will analyse your practice data, identify areas of improvement, and implement strategies to enhance patient loyalty. From best practice patient recalls to improving post and pre-appointment communication, we will help you create an exceptional patient experience that encourages loyalty and positive referrals.

Our Elevate consultants will also give you practical ideas and tips that will support you in attracting new patients through targeted marketing efforts and online visibility. We'll help you leverage digital marketing tools and platforms to reach a wider audience and showcase the unique value your practice offers – all whilst creating efficiencies for your team. With Dentally's expertise and support, you can maximise patient retention, acquire new patients with confidence and protect crucial chair time.

Month Four: Online Performance and Reputation Dentally support

In today's digital age, online performance and reputation are crucial for any dental practice. Patients often turn to the internet to research and assess healthcare providers before making a decision – that's why Dentally's Customer Success Programme offers guidance on how to manage and improve it.

During the month four call, your Elevate consultant will work with you to assess your online performance, including your website, social media presence and patient reviews. We'll provide insights into optimising your website content to improve search engine visibility and user friendliness to attract potential patients.

Our Elevate consultants will also help you implement strategies to maintain a positive online reputation. From delivering a top tier patient experience to gathering feedback and proactively addressing concerns or negative reviews, we'll guide you in cultivating a strong and trusted online presence that sets you apart from the competition – helping you to get found, noticed and chosen.

In month three-four of Dentally's Customer Success Programme, our focus is on patient retention and acquisition, as well as online performance and reputation. Through personalised strategies and expert guidance from our Elevate consultants, you can enhance patient loyalty, attract new patients, and cultivate a positive online presence.

Dentally is here to support you every step of the way, ensuring that you have the tools and knowledge to succeed in today's digital-driven world. Stay tuned for our next blog in the series, where we will explore month five-six of the Elevate programme.

If you’d like to find out more about Elevate and how to get started, our team would love to chat – click here.