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Customer Success Programme

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Elevate Your Practice: Month One-Two of Dentally's Customer Success Programme

As we continue our blog series delving into Dentally's Customer Success Programme, Elevate, today we are going to be guiding you through the first two stages of our programme designed to elevate your practice and drive growth - with month one centred around KPI management and month two dedicated to diary management.

If you missed our first blog introducing the programme, you can catch up here.

Month One: KPI Management Reporting in dentally

Key Performance Indicators (KPIs) are essential metrics that reflect the health and success of your dental practice. However, tracking and analysing KPIs can be time-consuming and complex. That's where Elevate comes in. Our Elevate consultants will work closely with you to identify and implement the most relevant KPIs for your practice, ensuring that you have a clear understanding of your performance.

During the month one call, your dedicated Elevate consultant will guide you through the process of setting realistic goals and targets based on your unique practice needs and introduce you to our monthly tracker. They will help you monitor key areas such as new patient acquisition, case acceptance rate, revenue per visit, and much more with tips on how to use reporting within Dentally, effectively. With real-time data and clear visibility into your KPIs, you'll feel empowered to make informed decisions that drive practice growth.

Our customer success team can also give you a unique insight into how your practice is performing against those in your area. With access to benchmark data from practices like you, you can set KPI’s that will help you aim high and put your practice at the forefront of the dental market near you.

Month Two: Diary Management patient (1)

Efficient diary management is essential for maintaining a well-organised and productive practice. However, juggling appointments, managing gaps, and optimising scheduling can be overwhelming. That's why Dentally's Customer Success Programme places significant emphasis on diary management to ensure that you make the most of your valuable time and convert appointment space into success stories and additional revenue.

During the month two call, your Elevate consultant will guide you through best practices for effective and efficient diary management. We'll help you streamline your booking process, ensure optimal appointment length, and how you can effectively reduce FTA’s and last-minute cancellations. With Dentally's advanced features such as online booking and our expert guidance, you'll have a diary system that is both efficient and patient-centric, helping retain patients and build a strong patient base.

As you progress through Dentally's Customer Success Programme, our aim is to simplify your practice and help you achieve growth. Month one's focus on KPI management ensures that you have a clear understanding of your practice's performance, while month two's spotlight on diary management helps you optimise your appointment schedule and enhance productivity.

With Dentally's Elevate consultants by your side, you can navigate these crucial aspects of your practice with ease. Say goodbye to overwhelming KPI tracking and diary management challenges. Trust in Dentally's expertise and innovative solutions, and together, let's elevate your practice to new heights of success. Speak to a dedicated Elevate consultant here

Stay tuned for our next blog, where we will delve into months three-four of Dentally's Elevate programme, focusing on ‘patient retention and acquisition’ and ‘online performance and reputation’.