Using video to make customer support great

One of our main goals with Dentally is to bring really great customer support to our users.

As Dentally is true cloud dental software -meaning its completely online- we have a whole range of tools available to us that we can use to help our users.

Having listened to the needs of our users we're happy to announce a whole new approach to our Customer Help Centre.

Introducing Videos

We're now rolling out videos and GIFs across our support documentation to make using the Dentally Help Centre a much easier experience. 

Everyone has to start somewhere, so at the time of writing this, we have just released our first video on how to unlock completed treatment items in Dentally, which you can check out below!

Over the next couple of months, we'll be introducing lots more in to our existing articles. We'd love to hear your thoughts on which articles should get full length videos or GIFs! Let us know via Live Chat in Dentally.

We're going to be rolling out many more of these soon, stay tuned!