We decided to change the software because we recognised the need for remote working, scheduling appointment diaries away from the clinic on our VOIP line and with Whatsapp and other online communication channels. We had been using Exact, which was always server-hungry and when things went wrong we had to pay extortionate IT fees to get the server back on its feet again. It became exhausting and drained staff morale.
Dentally's team, was a key part of a decision making. After all you end up buying into 'people' and the way they presented things as much as the final product and service made the decision for us.
The handover from sales to the Onboarding team was excellent, very smooth and happened quicker than I could reply to the emails! In fact i was the only person that slowed up the transition - as I had to find the time in my busy diary to respond. Migration was no sweat. We even managed to tidy up loose ends afterwards.
To be honest, remote training was expected to be a nightmare. We ended up acquiring all the initial basic information from our trainer, Michelle and then continued with training our team in-house and progressively tying things together as the software started to be used and the team became more familiar. The fact that Michelle was consistently there throughout, could give us a true Practice Manager’s point of view, and always felt like she "had our back" which was invaluable.
Our team generally have taken to the software like ducks to water. They comment it’s very intuitive and also feels like you are “part of something” as there are so regularly updates and you can communicate with the support team on the online chat. So many hours used to be spent waiting on hold to the SOE Exact support team.
Really delighted with things so far and would recommend Dentally without a shadow of doubt.