Streamline Patient Communications

At Dentally, we know how key communication is to the smooth running of your dental practice especially after your patients have left your doors. Keeping in touch at every step of their journey with you for a seamless flow of information builds loyal relationships and helps deliver exceptional dental care. So why not make this process as hassle-free as possible? 

This is where Dentally Elevate comes in – our customer success programme can help your practice reach new heights by improving your understanding of the software. First, let’s focus on automating your patient communications so you can streamline practice processes and find a better work-life balance.   

Two-way SMS 

During a busy day, sending appointment reminders via SMS can be time-consuming for your reception team and patients. Time is money, and we want to help make sure you have enough time in your day to benefit your business. Dentally allows you to send, receive and reply to SMS and email messages to speed up your communication workflows at every point of your patient's’ journey - whether you're sending out recalls or upcoming appointment reminders. Individual messages can also be created and quickly sent through Dentally because we understand that sometimes a more personal approach is required. 

Short notice filler 

Find hidden revenue in your calendar without increasing your team’s workload with our short notice filler. In just a couple of clicks, fill empty slots over the next five days so your diary remains full and your patients get seen quicker. Simply add patients to your list as part of your existing booking workflows and we’ll show you the empty gaps. Once an appointment becomes free, an automated SMS message will be sent to the patient. Once confirmed, their appointment will automatically move to that slot – and a confirmation sent!  

Tom Massey, Operations Manager at Your Dentist, said “we’ve filled over 50 gaps in the last month!” 

Find out more about our short notice filler here and how it’s automation can boost practice revenue and ensure patients get seen quicker. 

Automated recalls  

Dentally makes setting up recall messaging workflows easy. You can automate the recall process to send preset sequences of emails, SMS and posted letters.  Save time and make your patients feel valued.   

Recall workflows are customisable based on the recall type, payment plan, practitioner, recall date and a patient's preferred method of correspondence. Set daily limits for outgoing messages and a daily schedule for sending times, allowing you to reach patients at the optimal time. With Dentally Portal, patients can book appointments, update medical history and more – all at a time and place of their choosing. Let automated task reminders minise admin for your reception team and streamline the pre-appointment process for your patients. Discover more about our Dentally Portal here! 

Take advantage of our Elevate programme today so you get the most out of Dentally for your practice.