Stay Connected with Your Patients - Effortlessly

At Dentally, we know that communication is at the heart of any business; from how your staff work collaboratively to how you stay connected with your customers. But we also understandthat you know your patients beyond their oral health – and how busy they can be. 

Often life can get in the way of your plans, but our cloud-based dental software makes automated communications a breeze. You can set them up and leave them running in the background - ensuring patients stay informed about their appointments, while reducing the administrative burden on your team. 

84% of adults in the UK own a smartphone (according to finder.com) so why not optimise the abundance of modern technology at our fingertips? Use automated SMS messages to confirm attendance and remind patients about appointments, for a more agile and flexible approach to the everyday realities of practice life. If a patient cancels, you’ll automatically be updated so you can fill the slot. With the short notice filler, you can contact patients in just a couple of clicks about bringing their appointments forward - offering them more choice, while reducing your white space with minimal effort. 

Let Dentally strengthen the relationship between your practice and the patient, so they not only feel more cared for but as a result, are more likely to attend their appointments. 

Seamless communication 

You can even get in touch with your patients directly from Dentally – no more looking for a piece of paper to write notes or feeling disconnected if you’re working outside of the practice. 

1. All you need is an internet connection and a browser. 

2. Directly from your patient’s record in Dentally, make an outbound call whether you’re in practice or working remotely (returning missed calls and cancelling future appointments are also easy this way). 

3. Make notes on the patient’s record as you go while Dentally logs your call details, boosting efficiency. 

4. Don’t forget to set your caller ID as your practice number if you prefer, so patients know who is calling and are more likely to answer. 

Templates in Dentally 

Cut down on your administrative burden by utilising templates to ensure consistent communication. Dentally offers simple templates for all your patient correspondence from setting up appointment reminders to sending out confirmations by SMS and/or email. Keep the default text or customise it - with Dentally you stay in control of your correspondence at all times.  

Positive impact on your practice 

Using our templates to streamline communication can have a huge influence on how your business operates and positively impact a range of factors: 

• Effectiveness of recalls. 

• Timely reminders and confirmations. 

• Payments. 

• Automating key parts of your patient communications. 

• Reducing your FTAs. 

• Keeping your appointment book filled. 

• Completing unfinished treatment plans.  

Stay connected and visible 

Patient communication needs to be visible to all of your practice staff, so that you can see a history of who has received what message and when. Dentally offers you two-way communication direct from the patient record, which you can send one to one or via bulk messaging which is simple to set up - don’t forget you can also search for a patient using their mobile number or date of birth too! 

Dentally’s cloud enabled practice management software is all about making your life easier, so our communication tools ensure that the right person gets the relevant message in a timely manner. To see what communication your patient has received, just check out their correspondence tab in Dentally. 

Valued at every stage 

We recommend that you use a combined approach to your patient communication, so you can optimise your interactions, keeping them informed at every stage. Our software helps your team take care of patient communications, so that your reception team is not constantly tied up on the phone or working on emails or SMS. They can be more present when your patient arrives at the practice, ensuring your patients receive the best possible care at every touch point with your practice.  

If you would like to review your patient communications and look at where you can optimise time, money and resources, then take a closer look at Dentally, the future in practice.