How Dentally Portal Enhances Patient and Practice Satisfaction

We understand that as a dental practice, your patients are at the forefront of everything you do. Delivering exceptional patient care is a top priority, but the daily challenges of managing a practice can sometimes affect the ability to maintain effective communication with your patients.  

That's why we developed Dentally Portal, a cutting-edge dental software solution designed to empower patients in managing their dental care journey.  With Dentally Portal, patients can effortlessly schedule appointments, update their medical history and complete other outstanding forms. However, you’re in complete control of the whole process.    

“I personally have seen a noticeable increase in new patient bookings via Portal. All of our associates have signed up for online booking and have been appreciative of the additional new patients receiving in their diaries.”  

- Sam Steevenson, South Devon Dental: when asked about how Dentally Portal has affected overall practice growth.  

Keeping Up with Technological Advancements to Future-Proof Your Practice 

In recent years, society's reliance on technology has surged, and dentistry must evolve with it.  Patients now have a certain expectation of the customer service their practice provides, and being able to manage their dental schedule digitally is essential for patient satisfaction. Given the constraints of busy schedules, many patients find it challenging to visit a dental practice in person or endure long wait times when booking appointments over the phone. By offering the convenience of accessing these services digitally through Dentally Portal, you could be unlocking a multitude of opportunities for your patients to take control of their dental care with ease and efficiency. 

This can also significantly improve your practice's ability to conduct efficient patient recalls. One feature of Dentally Portal that helps with this is performance reporting, through this, practices have the power to track patient interactions through real-time feedback, as well as monitoring the time saved through digital engagements. By engaging with patients who are responsive through Dentally Portal, you can effectively reduce your failed-to-attend and short-notice cancellation rates, ensuring smoother operations and better patient outcomes. Providing patients with the opportunity to review their plans at their own convenience gives them space for reflection which in turn encourages patients to follow through with treatment plan completion.  

“It allows us to investigate key performance features easily and quickly with its reporting system, this helps us identify areas where we can do better, such as patient recall.”    

- Sam Steevenson, South Devon Dental: when asked about how Dentally Portal has enhanced patient experience.  

Building a Happier Admin Team 

By utilising the convenience of a 24/7 virtual reception offered through online booking via Dentally Portal, your administrative team can redirect their focus to other crucial aspects of the practice. With less time spent on managing phone calls, walk-ins, and manual appointment bookings, your staff can prioritise making patients feel at ease and well-prepared for their treatments. This shift in attention can lead to a more relaxed experience for patients when they visit the practice, ultimately enhancing satisfaction rates, especially for those who may feel anxious about visiting the dentist, and even encouraging their return. Additionally, this streamlined approach will alleviate pressure on your administrative team, reducing stress and improving overall workflow efficiency. 

“They are very happy.  A chunk of new patient bookings have been automated, so they can focus on other aspects of new patient experience.”   

- Sam Steevenson, South Devon Dental: when asked about the day-to-day process of the admin team with Dentally Portal.  

A Seamless Onboarding Experience 

We know what you’re thinking, with all of these features it must be difficult to set up, right? That's where you’re wrong. The onboarding process for Dentally Portal is simple, there's two straightforward options for you to choose from:  

• Via a direct link sent to your patients when they have something to action e.g. it’s time to book their next appointment, review and sign a treatment plan or make a payment 

• Via a module on your website that lets them log in and complete any actions at a time that suits them 

We can assure you that whatever decision you make will be completely secure in the cloud. Your practice data is in safe hands during the transition, and our platform is designed to be facilitated independently for a seamless transfer at a time that aligns with your practice’s schedule and your patient's needs. If you do however feel like you would prefer assistance during the transition, then let a member of our team know and we’ll be more than happy to guide you through the process. 

“Straightforward, simple, easy, and thorough.”   

- Sam Steevenson, South Devon Dental: When asked about the onboarding process of Dentally Portal. 

The quotes in this blog are attributed to Practice Owner Sam Steevenson from South Devon Dental. If you're interested in discovering more about how South Devon Dental has elevated their patient experience through Dentally Portal, you can find their testimonial here. South Devon Dental serves as a prime example of Dentally Portal's effectiveness. By adopting Dentally Portal, you empower your patients to take an active role in managing their dental care journey with you. For further details on how Dentally Portal can modernise your patient communications, visit this link. Lastly, if you're considering enhancing your patient communications through Dentally Portal, don't hesitate to reach out to our team today for more information.