Beyond the Appointment: Spilling the Teath Live at LDS 2025

At this year’s London Dentistry Show, we brought Spilling the Teath to life on stage with a live podcast titled “Beyond the Appointment: The Golden Patient Workflow.”

Joined by Archway Dental’s Dave Lewis (Managing Director) and Felicity Bender (Practice Owner), and hosted by Alan Mutton Head of Growth Marketing at Dentally, the discussion focused on how dental teams can optimise workflows across every patient touchpoint.

Dave Lewis, Managing Director and Felicity Bender, Practice Owner Archway Dental 

The Modern Patient Journey and Workflow 

The dental experience doesn’t start in the chair, it begins in the patient's home - online, thinking about a check-up. Every step that follows, from treatment planning to aftercare, shapes how patients perceive your practice.

Together, our panellists explored:

• How to spot common inefficiencies and hidden revenue opportunities.
• Ways AI and cloud tools can enhance patient experience and staff efficiency.
• The role of environment, empathy, and data in creating loyalty and trust.

Turning Insight into Action

• The audience learned how practices can use technology to connect every part of the patient journey, making it smoother for teams and more reassuring for patients.
• With tools like Dentally’s AI Notes and Vision AI, teams can streamline communication, reduce admin load, and focus more time where it matters most: patient care.

Watch the full Spilling the Teath talk here

Subscribe to Spilling the Teath Podcast here