Why choose Dentally?
We were “forced” to move to Dentally when Henry Schein One withdrew support for Dentrix Ascend. I looked at a number of Cloud based PMS, including Core Practice, Praktika, and Ultimo. I was very close to choosing Core Practice, however the data transfer was not up to scratch. I felt that Dentally, Henry Schein One’s remaining cloud product could provide better data assurance. I was initially concerned that it was a UK based product but this has not appeared to lead to the detriment of the Australian customer. I do like the differing fee structure and the Health Funds don’t seem to have too great an influence in the workflow.
It was smooth – they allowed extended access to our Dentrix Data for a period – this was negotiated and they were receptive to my concerns. The training – online and in-person was a good mix of time and content. The staff grasped the basics very quickly.
It is relatively easy/intuitive. The basics can be achieved with a few clicks however it’s powerful enough to challenge the tech savvy clinician if they want to leverage all the features. Dentally Vision is easy to use and integrates with our stand alone digital scanner.
The Elevate Customer Success programme as an extra layer was a pleasant surprise. I have enjoyed the focus on the data and the chosen KPIs are relevant. The structured six-month program is good. I like that the topic of “treatment planning” has hardly entered the discussion. In my experience, previous “practice improvement” programs focus too much on “selling” treatment. Elevate seems to be more about recall and surgery utilisation. That will translate to increased revenue regardless of the treatment plans presented. I have seen a slow and steady improvement in the recall effectiveness. The next step is pre-booking and this will take some time to implement. I have been impressed with the Dentally Portal and the real-time updating from the Online Booking link to the desktop. We are seeing an increase month on month for online booking. Patients are very receptive to the idea. We plan to run an information campaign in January 2025 to help educate and inform our patients of the online booking and patient portal features.
Since May 2024, Dentally has been a transformative tool for our practice, streamlining our day-to-day operations and enhancing patient care. As a cloud-based dental software, it has simplified our workflow, enabling us to manage patient records, appointments, and billing all in one place. The user-friendly interface made the transition from our previous system seamless, allowing our team to quickly adapt and utilise its features to their full potential.
One of the standout aspects of Dentally has been its robust scheduling capabilities. The calendar syncs effortlessly with our appointments, minimising scheduling errors and helping us optimise the use of our time. Additionally, the automated reminders have significantly reduced no-shows and improved patient attendance.
Dentally’s comprehensive patient management system has also been a game-changer. It allows us to track treatment histories, notes, and dental charts efficiently, enhancing communication between our staff and ensuring that we deliver personalised care tailored to each patient’s needs. The software’s cloud storage gives us quick access to patient records from any device, promoting flexibility and reducing the need for physical storage.
Dentally’s integrated billing and payment options have simplified our financial processes, improving both accuracy and timeliness. This feature has been especially helpful in managing insurance claims and patient payments.
Overall, Dentally has exceeded our expectations by improving the efficiency of our practice and supporting a higher standard of care for our patients. As we continue to grow, Dentally remains an essential part of our operations, ensuring that we can focus on what matters most: providing exceptional dental care.